"No matter where you bought your ROMMELSBACHER device in Germany: You can contact our customer service directly with your request.
For appliances purchased from 31 July 2026 onwards, new legal regulations apply that further strengthen repair over replacement. ROMMELSBACHER has always been committed to long-lasting products and offers its own repair service at our factory in Dinkelsbühl – regardless of whether our devices are covered by the legal obligation to repair certain product groups.
Please have your proof of purchase ready. Based on the place of purchase and the date of purchase, we check which solution is possible and makes the most sense for your case.
If you have purchased the device from one of our trading partners, we will be happy to help you directly as part of our ROMMELSBACHER quality guarantee. This does not affect your statutory rights vis-à-vis your seller.
If you have purchased your device directly from ROMMELSBACHER and there is a legal defect, you can basically choose between a repair and a replacement. If you decide to carry out the repair, the legal deadline for your defect claims will be extended once by twelve months.
For purchase contracts concluded before 31 July 2026, the previous legal provisions apply."