The following rule generally applies to the costs of returning goods:
In principle, you shall bear the direct costs of returning the goods. Only in exceptional cases, if the value of the return shipment exceeds € 49.00 and the return shipment is made within Germany, shall we bear the costs of returning the goods. In such an exceptional case, we will provide you with a pre-paid parcel label for the free return shipment after consultation and by electronic means. If you do not use our return label, you will have to bear the direct costs of returning the goods.
The easiest way to contact us is via the form.
Under 'Customer Service & Technology', please select 'Returns'.